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Leslie O'FlahavanOwnerE-WRITE

Leslie O'Flahavan has helped thousands of people learn to write well for online readers. She's a problem-solver for all writing-related challenges, and she's delivered customized writing courses for customer service agents, social media managers, and support desk staff. Leslie helps organizations train their teams to write excellent emails, measure the quality of their emails to customers, and rewrite and maintain their entire library of canned answers. Recently, she completed a complete overhaul of customer service writing for a global airline's domestic and international contact centers. Leslie is a Lynda.com author of three courses: "Technical Writing: How to Write a Quickstart Guide," "How to Write Customer Service Email," and "Customer Service: Writing for Social Media." Leslie is also the coauthor of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents.

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