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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Ric MimsCIOCJM IT Consulting

Ric Mims has more than 24 years of experience in service desk management, ITSM consulting, and operations. Ric has held various positions throughout his career, from enterprise help desk manager to VP of Operations for an outsourcer. He has also served in many capacities for HDI; he's a former HDI business associate, Strategic Advisory Board member, and speaker at numerous conferences, Forum meetings, and local chapter events. In his current role, Ric serves as CIO for CJM IT Consulting, a consultancy that builds and develops roadmaps, strategies, and technologies focused on the healthcare industry and other verticals.

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