Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Jill WeberService Desk SpecialistNorthwestern Mutual

Jill has worked for Northwestern Mutual since 2018 as a Lead Technician of the Technology Service Center on the Technology Customer Success organization. She is in charge of running two separate walk up services centers and has been in the IT service and support industry for over 20 years. HDI is now stranger to her, she has been the VP of Programs for the Brew City local HDI chapter for over 15 years and has facilitated several panels at HDI conferences in the past.

Presenting: