Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Bren HansonHelp Desk ManagerExchange Bank

Bren Hanson has worked in customer service management for Exchange Bank since 1993, and in the customer service industry since 1981. She created the "Super Help Desk" in 2002 and currently manages Level 1 and 2 support teams. Her support center takes calls on bank security, IT hardware/software, facilities/maintenance, and telecommunications, and is the single point of contact for her company.

Presenting: