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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Amy EisenbergContent SpecialistHDI/ICMI

Amy Eisenberg is the content specialist for HDI, where she works with industry experts and practitioners to create content for technical support professionals. She has more than 20 years of experience publishing content in print, online, and for conferences and technical seminars for IT professionals to help them gain new skills and advance their careers. Amy is also a facilitator for HDI Leadership Forums to help service and support leaders tackle people, process, and technology challenges for service management. Follow Amy on Twitter @eisenbergamy.