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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Jan DietzGlobal Customer Experience ManagerStefanini

Jan Dietz is currently the global customer experience manager at Stefanini, where she's responsible for overseeing the strategic development of training and knowledge for North America and Asia-Pacific. She has more than 20 years of experience managing service desks and deskside teams, with an eye on customer experience. Jan recently cocreated a global strategic approach to customer experience advocacy, launched at Stefanini in 2017.