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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Heather M Brammer Knowledge Program ManagerBoeing

Heather M Brammer has worked in Knowledge Management for over 20 years and is currently the Knowledge Management Program Manager for Boeing IT. In this role, she manages a KM repository of over 11,000 support articles and established the associated Answer IT Solutions end-user self-service knowledge base. She developed Boeing's first Enterprise-wide gamification program and Boeing's first Virtual Customer Assistant chatbot. She is currently working to transition the Boeing IT knowledge program into the Boeing Enterprise environment. Heather received her MS in Information Management and Architecture from the University of Washington.