HDI 2018 Schedule Builder

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Session 601: KCS Swarming: Ways to Gain Efficiencies for Desktop Support

Per-Kristian Broch-Mathisen (KCS Trainer & Knowledge Advisor, ComAround)

Location: Room 310

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Evolving Desktop Support

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Cloud technology enables easy sharing, and smart technology can intelligently match the requester to the person most likely to solve the problem on first touch. But how can your organization encourage collaboration while at the same time proving its benefits? Can we measure the success of collaboration and innovation? This session will dive into the benefits of intelligent swarming and the new types of measures that come with it. It will also help you understand whether intelligent swarming is the right solution for your organization and define a path to get there.