HDI 2018 Schedule Builder

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Session 502: Improving Service with Right Sized Metrics

Ryan Ogilvie (ITSM Practitioner, Inter Pipeline)

Location: Room 319

Date: Thursday, April 12

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Putting Metrics To Work

Experience Level: Fundamental/Intermediate

Organization Maturity: Evolving/Proactive, Immature/Reactive

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Many organizations struggle with the ability to make lasting improvements because they don’t know where to start. The trick is understanding the outcomes you want to deliver and then finding the sweet sport for measuring success. In this session, Ryan Ogilvie will take you on a real-world journey that shows you how to assess the current state of your reporting, build a strategy that makes sense, and keep your momentum. You’ll leave with a list of action items to take back to your team for immediate implementation.