HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 408: Support Everywhere: Adapting Technical Support for Social Customer Care

Andrea Silas (VP, Technical Support , DreamHost)

Location: Room 318

Date: Thursday, April 12

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Reinventing The Customer Experience

Experience Level: All

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: All

Customer expectations are changing. There are more social media channels than ever before, and your customers expect you to be present on all of them. But to protect your reputation and make meaningful connections, you'll need to be more than just present. It takes a concerted effort between your technical support and marketing teams to cover all the bases. This session shows you how interactions that come after the marketing campaign are just as important as what happens before the sale. From small beginnings to becoming a recognized leader in multi-channel technical support, learn how to best create and evolve a social customer care team