HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 403: Service Desk Lessons Learned

Krista Ciccozzi (Director, IT Customer Service, ExamWorks)

Location: Room 319

Date: Thursday, April 12

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Foundations

Experience Level: Fundamental

Vault Recording: TBD

Audience Level: Fundamental

This session brings together a panel of experienced service desk managers, supervisors, team leads, and analysts to share their knowledge, answer questions, and discuss the things they wish they’d known when they started. They’ve been there, done that, and are ready to show you how it’s done! So, come hear about their successes, learn from their mistakes, and gain insight into what they would have done differently if they could start over. (Panelists: Tamika Fudge, Cay Robertson, Ed Glapinski)