HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Pre 7: Coaching Skills for Quality Support

Beth Haggett, LCSW, PhD (Faculty , HDI)

Location: Room 106

Date: Monday, April 9

Time: 8:00am - 3:30pm

Pass Type: Conference Workshop - Get your pass now!

Track: Two Day Workshop

Vault Recording: TBD

People are an organization’s most essential resource. Coaching is about engaging those resources and encouraging them to be successful. Coaching skills are therefore critical to organizational maturity, to helping an organization increase engagement, commitment, and overall quality. Effective coaching can empower others to be their best, to be more self-aware and responsible. It can also generate improvements in performance and target goals, facilitate relationship-building between people and departments, and maximize the value of training, quality programs, and continual service improvement. These initiatives enable technical service and support organizations to significantly improve service levels, gain operational efficiencies, and increase the organization’s value to the company through knowledge management.