HDI Service & Support World is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

HDI Service & Support World
May 3-7, 2026
Caesars PalaceLas Vegas, NV
Register Now
Menu
Register

2026 Speakers

Export | Need Help?
All Sessions Speakers

Julie Morris, Account Executive, SysAid

Julia Morris is an Account Executive at SysAid, where she works closely with IT leaders to help organizations adopt AI-driven service management solutions. She specializes in guiding enterprises through the transition to Agentic ITSM, enabling teams to automate workflows, improve service delivery, and unlock the full potential of AI in IT operations.

At HDI 2026, Julia will share key insights from over 1,000 organizations adopting Agentic ITSM, highlighting the top lessons learned and practical strategies for successfully implementing AI in service management.

Presenting: