2026 Schedule

Since 2000, the economy has shifted from one centered on delivering services to one focused on creating experiences that matter. Experience-led companies, such as Apple and Google, have redefined expectations by building cultures that prioritize value through meaningful interactions, setting a new standard for how organizations engage with employees and customers alike. This transformation has highlighted the importance of understanding and managing experiences as a key driver of success in today’s competitive landscape. This course prepares professionals to spot significant shifts, anticipate emerging trends, and respond in ways that drive measurable results while fostering innovation and growth. By starting with this experience management training course, attendees establish a strong foundation for shaping organizations that lead with experiences at their core, creating environments where employees thrive, customers remain loyal, and business outcomes are consistently elevated.