2026 Speakers
Matthew Pincus, CEO, Helpt
Matthew Pincus has spent over 20 years leading global IT teams and turning technology operations into strategic advantages. He's managed remote teams across multiple countries, built processes that scale, and helped organizations see beyond the ticket to the real problem behind it. Matt believes great technology leadership isn't about fixing every issue yourself; it's about enabling your team to solve problems faster, smarter, and with more impact. At Helpt, he helps organizations transform their help desks from reactive cost centers into high-performing, customer-focused engines that drive real business value. He's here to share insights, lessons learned, and a few contrarian ideas that challenge how we think about process, autonomy, and what it really means to lead a tech team.