2026 Speakers
Michael Hanson, VP, Support Operations, Velera
Michael Hanson is a seasoned leader with over 30 years of experience in the IT service and support industry. As the Vice President of IT Support Operations at Velera, a financial services company serving credit unions, Michael specializes in building high-performance support teams and driving continuous improvement across operations. His expertise spans international leadership, where he has successfully led initiatives to enhance service delivery and optimize support functions worldwide. Michael holds certifications in Continuous Improvement and is a Certified Service Center Director. He earned his BS in Technology Management and is a frequent speaker at industry conferences. As an author and thought leader, Michael shares insights on best practices in IT support, leadership, and operational excellence.