2026 Schedule

In an era of "quiet quitting," endless job boards, and constant pressure to do more with less, one of the most powerful retention tools is often the one we neglect: a clear, believable career path.

Many IT service and support professionals feel stuck. The jump from analyst → senior analyst → team lead → manager is poorly defined, compensation bands don't reflect real responsibility, and HR still thinks "technician" or "specialist" means entry-level. The result? Your best people leave for a $5k raise and a fancier title somewhere else.

In this session, we'll show you how to build and implement a transparent, defensible career framework that actually works.

Takeaway

A career-path framework you can adapt right away
Building job descriptions
Dual-track model that keeps deep technical talent from being forced into management
Proven arguments to get HR and Leadership to approve better titles and compensation