2026 Schedule
Solution Spotlight Presented by ManageEngine: Building a Task Force of AI Agents For Your Service Desk in 20 Minutes
In a 2025 ManageEngine survey, 62% of respondents believed introducing AI agents for ITSM would change their organization’s hiring plans. This prediction reflects how powerful AI agents are perceived to be. But IT leaders are wary—implementing AI agents for ITSM may strain IT budgets while not living up to their organization's reliability standards.
We've set out to solve this challenge at ManageEngine. ServiceDesk Plus, our AI-driven service management platform, now comes equipped with Zia Agents, our native AI task force. In this solution spotlight, we show you how easy it is to deploy prebuilt AI agents, build your own custom AI agents, and bring them together to orchestrate ITSM across your enterprise.
Key takeaways:
Delegate the daily grind to an array of plug-and-play agents that cater to critical ITSM needs, from help desk coach to L1 ticket resolution agent.
Address unique use cases by building your own AI agent with the Zia Agent Studio. You define its role, ground it in your business context, and set the rules.
Stay on top of your agents' performance, accuracy, LLM calls, and token usage with session-level logs.