HDI Service & Support World is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

May 3-7, 2026
Caesars PalaceLas Vegas, NV

2026 Schedule

Session 704: Ground-Level Leadership: Scaling Influence Without Titles

Jeremy Pratt  (Senior Software Engineer, Jamanjiverse)
Location: Octavius 9/10
Date: Thursday, May 7
Time: 11:45 am - 12:15 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Achieving IT Service & Management Excellence, Leading World Class Service & Support Teams
Session Type: Lightning Talks
Vault Recording: TBD
Audience Level: Intermediate

Leadership in technical environments doesn't begin with a title — it begins at the ground level. In this session, Jeremy Pratt introduces Ground-Level Leadership, the centerpiece of the Jamanjiverse Constellation framework. This approach empowers IT professionals, service desk staff, and engineers to lead from where they are, using influence, clarity, and intentional action rather than hierarchy.

Attendees will explore practical rituals and mentoring strategies that make leadership accessible to everyone, regardless of role. By connecting ground-level leadership to supporting practices like Cross-Cultural Collaboration, Mentorship as Multiplication, Technical Precision + Human Insight, and Rituals for Resilient Teams, Jeremy demonstrates how small, everyday acts of leadership ripple outward to build resilient, high-performing teams.

Whether you're guiding a service desk interaction, mentoring a peer, or shaping team culture, this session will provide actionable tools to help you lead with confidence and scale your impact from the ground up.

Takeaway

Learn how to practice leadership without formal authority.

Discover rituals that make influence intentional and repeatable.

Connect ground-level leadership to mentorship and collaboration.

Apply a constellation framework to scale leadership across technical teams.