2026 Schedule
Session 602: Characteristics of a Transformational Digital Leader
Jeff Jensen (Founder and Principal, I Train IT Leaders LLC)
Location: Octavius 5
Date: Thursday, May 7
Time: 11:00 am - 11:30 am
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass -
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Track:
Leading World Class Service & Support Teams, Achieving IT Service & Management Excellence
Session Type:
Lightning Talks
Vault Recording: TBD
Audience Level: Intermediate
As the leadership role of Support Center Directors and Managers continues to evolve, an increased focus and understanding of the nature of Transformational Leadership will be a key requirement for long term and ongoing success of our organizations. Please join HDI Business Associate and ITIL Master Jeff Jensen for a walkthrough of the key characteristics that define a transformational leader, along with a broader understanding of the environmental changes that require this shift in focus for our leaders and organizations.
Takeaway
We live in a VUCA World
The Nature of Digital Organizations
Transformational vs Transactional Leadership
Cultural Dynamics and Digital Leadership