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HDI Service & Support World
May 3-7, 2026
Caesars PalaceLas Vegas, NV
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2026 Schedule

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Session 401: Mastermind Industry Panel

Tony North  (Senior IT Manager, King County)
Richard Mims  (vCIO/ITSM Consultant, Supportcenter Global Technologies, Inc.)
Randy Celaya  (Support Consultant, Educator and Executive Development Coach, TASC Training and Development)
Pete McGarahan  (Founder | Principal Consultant, McGarahan & Associates, Inc.)
Date: Wednesday, May 6
Time: 3:45 pm - 4:45 pm
Pass Type: Premier Pass, Premium Learning Pass - Get your pass now!
Track: Achieving IT Service & Management Excellence
Session Type: Session
Vault Recording: TBD
Tony North
Richard Mims
Randy Celaya
Pete McGarahan

This exclusive mastermind panel brings together three HDI Lifetime Achievement Award winners, sharing decades of real-world insight on the trends shaping the future of support and service management. Guided by a dynamic and experienced moderator, the panel will explore practical lessons learned across AI and automation, experience management, and leading modern hybrid and remote teams. Attendees will leave with actionable strategies, candid perspectives, and proven leadership guidance drawn directly from those who have helped define the HDI community and industry standards.