2026 Schedule

In today's data-driven service management environment, the ability to transform raw information into actionable insights is a critical skill. This session explores the art of impactful reporting, focusing on how to deliver clarity, relevance, and influence through data.

We'll begin by examining fundamental reporting principles — identifying which metrics matter most to stakeholders and why. From there, we'll dive into practical report building strategies that balance accuracy with accessibility and visual appeal. Through real-world examples, attendees will learn how to weave data points into compelling narratives that drive informed decision-making.

The session includes a live demonstration of TeamDynamix reporting and our custom web-based reporting platform, which integrates data from multiple systems into unified dashboards. Whether you're refining existing reporting or undertaking a complete dashboard redesign, this session offers practical guidance for creating reports that don't just present data but inspire action.

Takeaway

Strategic Metric Selection: Learn to identify which metrics provide meaningful insights for different stakeholders, avoid "reporting for reporting's sake", and focus on information that drives decisions.

Visualization Best Practices: Learn how to choose the right visual format to highlight key insights, clarify complex data, and engage your audience effectively.

Narrative Construction: Learn to use sequential or complementary reports to build a compelling story that guides viewers toward appropriate conclusions and actions.