2026 Schedule
Session 203: Breaking the Mold: Inspiration for the Team Looking to Break Out
Matt Beran (IT Industry Analyst, InvGate)
Date: Wednesday, May 6
Time: 11:00 am - 11:30 am
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass -
Get your pass now!
Track:
Optimizing Service & Support Operations, Evolving Service & Support Experience
Session Type:
Lightning Talks
Vault Recording: TBD
Audience Level: All
Is the way you've always done things driving you mad? Sick of teammates throwing around ITIL terminology to resist innovation?
Join this liberating session on how to break out of the doldrums and get excited about ITSM again!
Takeaway
Techniques for breaking patterns in teams
Facilitation techniques so you can avoid paying for expensive consultants
Places to go for free advice and support to build your plan for change!