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May 3-7, 2026
Caesars PalaceLas Vegas, NV

2026 Schedule

Session 106: Stop Fixing, Start Leading: Coaching High-Performing Technology Professionals

Douglas Wood  (President and Founder, illuminaiit)
Location: Octavius 15/16
Date: Wednesday, May 6
Time: 9:45 am - 10:45 am
Track: Leading World Class Service & Support Teams, Achieving IT Service & Management Excellence
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate

Today's IT organizations need more than technical experts. They need business-aligned partners who can lead, influence, and deliver real value. In this session, we'll explore how to coach your team from a technology-first mindset into a service-oriented, high-performing culture. We'll walk through the traits of a High-Performing Technology Professional, how to identify and develop potential leaders, and how to shift your team from "fixers" to strategic advisors. You'll leave with practical tools, a new leadership language, and an actionable roadmap to help your team speak the language of the business—and earn their seat at the table.

Takeaway

A framework for coaching IT staff from subject-matter experts into trusted business partners
Learn how to shift mindset and behavior using proven techniques from the High-Performing Technology Professional workshop.
The "Expert vs. Partner" diagnostic: how to assess where your team is today—and where they need to go
Practical strategies to build leadership readiness—without formal training programs
Discover lightweight but powerful coaching approaches to grow future leaders through relationship exposure, strategic projects, and feedback loops.
A repeatable method to identify and nurture high-potential team members
Learn how to spot "hidden" leaders and create development opportunities that stick—without burning them (or you) out.