2026 Schedule
Lunch and Learn Presented by Console: The Last Support Queue: How AI Agents Are Making Employee Support Autonomous
Andrei Serban (Co Founder and CEO, Console)
Location: Julius 17/18
Date: Wednesday, May 6
Time: 12:15 pm - 1:15 pm
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Session Type:
Sponsored Session
Vault Recording: TBD
IT teams have been managing the same support queue for years. The volume grows, the team stays the same size, and the strategic work keeps getting deprioritized. Engineers found their way out of a similar trap — they stopped using AI as an assistant and started delegating work to agents. The result was a force multiplier that let small teams do what once took entire departments.
At this Lunch, we’ll show you how companies like Databricks, Figma, and Cursor are already delegating 60–80% of their tickets to an AI agent — resolving requests autonomously, without increasing operational risk or rewiring their infrastructure.