2026 Schedule
KEYNOTE: From Employee Support to Autonomous Operations: The Delegation Shift Reshaping IT
Andrei Serban (Co-Founder & CEO, Console)
Date: Thursday, May 7
Time: 8:00 am - 9:30 am
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Session Type:
Keynote
Vault Recording: TBD
Audience Level: All
For years, IT has been the team that keeps the lights on while strategic work sits on the backlog. Engineers broke out of that trap when they started delegating to agents — and small teams started doing what used to take entire departments.
Companies like Databricks, Figma, and Cursor are already making that move with Console — automating 60–80% of their tickets, deploying in days, without increasing operational risk.
In this keynote, CEO and co-founder Andrei Serban breaks down the patterns behind this shift and how IT leaders can get their teams back to building.