2026 Schedule
Cut Through the AI Hype: The ITSM Buyer’s Checklist for Real Impact
Andrew Graf (CPO, TeamDynamix, TeamDynamix)
Location: Julius 15/16
Date: Wednesday, May 6
Time: 12:15 pm - 1:15 pm
Pass Type:
Core Pass, Discovery Pass, Premier Pass, Thursday Discovery Pass, Wednesday Discovery Pass -
Get your pass now!
Session Type:
Sponsored Session
Vault Recording: TBD
AI hype is everywhere in ITSM, but most organizations are still unclear on what to buy, what to build, and what actually delivers value.
This interactive session is designed to cut through the noise and give you a practical framework for evaluating, selecting, and implementing AI and AI-driven Automation in your service desk. We’ll walk through what to look for (and what to avoid), how to assess real capabilities vs. marketing claims, and how to ensure your AI investments are scalable, governed, and built for long-term success.
You’ll leave with a clear “shopper’s checklist” to help you make smarter decisions so that you can avoid overbuilding, overspending, or overcomplicating your environment.
Key Takeaways
- How to evaluate AI solutions beyond the hype—what questions to ask vendors
- A practical framework for buy vs. build (and where most teams get it wrong)
- What it takes to future-proof your AI investments from day one
- Why AI, automation, and integration must work together to deliver real value
- Governance, compliance, and risk considerations most teams overlook