2026 Schedule
Case Study Spotlight Presented by Splashtop: When Every Second Counts
Stephen Ng (Sr Director, Global Technical Support and Customer Success, Splashtop)
Susan Smith (Program Manager and vCIO, GTS Technology Solutions)
Carl McKever (Service Desk Supervisor, DotComm)
Location: Octavius 7/8
Date: Wednesday, May 6
Time: 2:15 pm - 3:00 pm
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Session Type:
Sponsored Session
Vault Recording: TBD
In IT support, speed isn’t just about efficiency—it’s about having the control and visibility to act when it matters most. But for many teams, disconnected tools and fragmented workflows make that harder than it should be.
In this customer-led session, IT leaders from DotComm and GTS Technology share how they think about simplifying their environments, improving response times, and gaining better control over their operations. From evaluating their tool stack to balancing speed with accountability, this session explores how teams are reducing complexity and making faster, more confident decisions.