2026 Schedule
Case Study Spotlight Presented by Harmony: How a Cyber Unicorn Achieved 75% Ticket Deflection: Inside Cyera's ITSM Journey
Guy Cohen (Product Manager, Harmony)
Location: Octavius 5
Date: Wednesday, May 6
Time: 2:15 pm - 3:00 pm
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Session Type:
Sponsored Session
Vault Recording: TBD
Cyera is the fastest-growing cybersecurity company in the world, with over $1.3B raised. In this session, we take a deep dive into how they're achieving over 70% ticket deflection with Harmony, a feat that lives up to their security-first DNA. Cyera modernized their IT workflows from the ground up. They now deflect more than 70% of tickets with Harmony's out-of-the-box AI Agents and deliver instant support to employees through the AI Service Desk Agent in Slack. Along the way, Cyera tightened access and compliance controls, accelerated resolution times, and transformed IT from a bottleneck into a business accelerator.
The takeaway: great ITSM and strong security aren't trade-offs. In Cyera's hands, they're multipliers.