2026 Schedule
Case Study Presented by Nimble Evolution: Fixing What Matters: CPFL Energia’s Journey to Scalable Service Operations
Fernando Campos (Sr. Atlassian Consultant, Team Lead, Nimble Evolution)
Location: Octavius 15/16
Date: Wednesday, May 6
Time: 2:15 pm - 3:00 pm
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass, Wednesday Discovery Pass -
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Session Type:
Sponsored Session
Vault Recording: TBD
Service desk transformations are everywhere—but successful ones are rare.
CPFL Energia—one of Brazil’s largest energy companies—faced a familiar challenge: fragmented ticket management, limited visibility, and increasing operational pressure across multiple teams and systems.
Instead of launching a large-scale, disruptive transformation, CPFL took a different path.
In this session, you’ll hear directly how they:
- Identified what actually needed fixing (and what didn’t)
- Standardized workflows across teams without slowing them down
- Improved visibility and control without adding bureaucracy
- Scaled service operations while maintaining business continuity
This is a real-world case study focused on decisions, trade-offs, and practical execution—not theory.
If you’re dealing with complexity, resistance, or lack of visibility in your service environment, this session will give you a clear, applicable approach to move forward.