2026 Schedule
Breakfast Briefing Presented by TeamDynamix: AI in ITSM: Key Findings from the 2026 Market Study
Andrew Graf (CPO, TeamDynamix, TeamDynamix)
Location: Julius 15/16
Date: Wednesday, May 6
Time: 7:00 am - 8:00 am
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Session Type:
Session
Vault Recording: TBD
AI is a top priority for IT leaders, but what is it actually delivering?
Join us for an early look at key findings from our 2026 AI in ITSM market study, where we asked IT leaders the hard questions: What is AI doing for you today? What do you expect from it tomorrow? And what does it really take—operationally and financially—to make it work?
We’ll break down adoption trends, high-impact use cases, and how organizations are budgeting for and measuring AI investments.
We’ll also explore how IT leaders are navigating conversations with the C-suite—and where decisions around buy vs. build, governance, and future-proofing are creating both opportunity and risk.
Takeaway
- What the data shows about real AI adoption and value in ITSM today
- The top use cases driving measurable outcomes
- How organizations are budgeting for AI and measuring ROI
- What it takes to gain C-suite alignment and investment support
- Understanding where buy vs. build decisions introduce operational and data risk