2026 Speakers
William Poad, Director, Global Support, Vertex Inc.
Vertex Inc.'s Global Support Organization leverages my leadership as Director of Customer Support to oversee initiatives such as Knowledge-Centered Service (KCS), Technical Training, Business Integration, and Customer Self-Service. My focus includes streamlining processes and integrating AI-driven tools to enhance operational efficiency. With over twenty-five years of leadership experience, I specialize in strategic planning, Lean Six Sigma methodologies, and continuous process improvement. By fostering collaboration and innovation, I help teams deliver effective customer support in alignment with Vertex's mission to provide exceptional value to clients.