2026 Schedule

This interactive session uses the familiar characters and chaotic scenarios of NBC's The Office as a humorous and deeply relatable case study in team culture. We'll move beyond the laughs to diagnose what the Dunder Mifflin Scranton branch got right and wrong, translating fictional dysfunction into actionable insights for your real-world team. Attendees will engage in small group activities to analyze management missteps, understand how to improve process and procedure, and learn how to build psychological safety on their team. By the end of the session, participants will walk away with a personalized action plan to foster better communication, collaboration, and a more resilient, human-centered culture within their own team.

Takeaway

The key takeaways of "The Scranton School of Service" are centered on the idea that great IT culture is built by people, not just technology. The session teaches that effective leadership requires more than technical skill, emphasizing the need for clear communication and self-awareness. It highlights the pitfalls of hoarding knowledge and instead promotes shared processes and documentation for team efficiency. The session teaches that building psychological safety and showing empathy are essential for a team to collaborate and innovate. Finally, it reinforces that a healthy IT culture values every individual and believes that each person has the power to improve their team's culture through small, deliberate actions every single day.