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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Paul Fordiani, CGEIT, is an IT Service Management consultant and Continual Service Improvement professional. He began as a simulation designer and database administrator, and thankfully progressed into a process improvement and compliance auditor. He has been part of many ITSM implementation efforts, as well as several successful ISO 9000 and ISO 20000 certification efforts. He was part of the United States Technical Advisory Group's review of ISO 20000-1:2011. He was an author of the Defense Enterprise Service Management Framework. He has extensive experience in improving operational performance in the Federal domain. He is a retired rugby player and referee, and is an excellent cook.
