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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Jill Beckman, Executive Director, Client Services, IT Help Center, Boston University
Jill Beckman is the executive director over multiple teams in Boston University's 60-person centralized support center: Desktop Services, Collaboration Services, and Operations. These teams are responsible for many of the university's shared services, such as the desktop asset management system, student printing system, email, and the VoIP phone system. Jill also serves as the incident management and request fulfillment process owner for BU and, in this role, has a dotted line to BU’s Service Desk team.
