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Megan TrotterDirector, Social ImpactZendesk

Megan Trotter is the Director, Social Impact at Zendesk, a tech company located in the Tenderloin in San Francisco, a neighborhood which is commonly known for its crime and poverty. Megan oversees the community programming for Zendesk in San Francisco and its offices around the globe. Her scope includes but is not limited to grants, volunteering, in kind donations, and other collaborative initiatives. She has overseen the launch of Link-SF, a mobile platform that connects people in need with critical services around them, and its global instances. Additionally, she launched the Zendesk Basics Community Certification program which trains individuals with hiring barriers in customer service best practices and how to use Zendesk's software. Through this program, in collaboration with local nonprofits, individuals have been able to gain employment in the customer support field. Her educational and employment background include international development, social services, and tech.