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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Richard SykoraSr Manager Support OperationsBlackbaud

Richard Sykora is a senior leader with a diverse background and over 24+ years of experience in Call Center and Service Management including Global Operations, Relationship Management, Work Force Management, Change Management, identifying Business Process Improvements using ITIL and Lean Best Practice methodologies. Richard's background include strategic planning, program and project management, and data analysis in order to execute on theories, policies, business plans, and overall management of Support Services. Richard is currently Senior Manager, Support Operations at Blackbaud, and is Vice Chair on the Non-Profit ReStart Career Development program