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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Scotty Shepherd, Training & Quality Assurance Manager, Texas A&M University - Division of Information Technology
Scotty Shepherd is the Training and Quality Assurance Manager for Texas A&M's Help Desk Central, where he is directly responsible for the recruitment and training of student technicians. Scotty has over 14 years of IT experience and has been teaching other IT professionals since 2008. Prior to joining the Help Desk Central team, Scotty served as the IT manager for the Texas A&M Health Science Center Help Desk and Bryan Support Team. Scotty received his BA in history with a minor in psychology from Texas A&M.
