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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Megan Selva is the group content director for HDI and ICMI. In this role, she's responsible for managing the overall content strategy and ensuring that HDI and ICMI's content meets the needs of the technical support, service management, contact center, and customer service communities. Megan has been with UBM, HDI and ICMI's parent company, since 2006. Prior to taking on her current role, Megan was HDI's senior editor; before that, she was the training courseware editor and a member services representative in the Customer Care Center. Megan received her MPS in publishing from The George Washington University and her MA in history from the University of Guelph in Ontario.
