Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Charles RitaSenior Service Desk AnalystNorthwestern University

Charles Rita has been an IT professional for more than 25 years, working at Northwestern University, an S&P 500 corporation, a computer retailer, and as an independent consultant. He's MCSE, A+, ITIL Foundations, and ITIL Service Operations certified.