Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Josh NaylorIT Service Delivery ManagerNorthwestern University

During more than two decades as an IT professional in higher education, Josh Naylor has led employees across multiple functional areas, including the service desk, computer center marketing and communications, learning environments, instructional technology laboratory, network operations control center, multiple call centers, telecommunications provisioning, and hardware/software support. He has re-engineered processes and identified opportunities for optimization of resources across the organization utilizing Lean Six Sigma principles. He's well-versed in Lean Six Sigma, ITIL, DevOps, business process improvement, and management theory.