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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Andrew GilliamITS Service Desk ConsultantWestern Kentucky University

Andrew Gilliam is an ITS service desk consultant for Western Kentucky University, where he and his teammates are the single point of contact for all IT services. Andrew has championed many employee and customer experience initiatives, including revitalizing customer surveys, developing an employee portal, and devising a novel method for breaking through silos to reduce customer effort.