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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Paul Dooley Founder and Principal Consultant Optimal Connections, LLC.

Paul Dooley is founder and Principal Consultant at Optimal Connections, LLC, a services firm that specializes in delivering products and services that help companies better connect with their customers. With over 30 years of experience in customer services and support, Paul has held a wide range of positions – including field support, front line service desk support, team lead, support center manager, business development manager and director. Paul’s wide ranging experience across the companies he has been engaged in has included one of the first case study implementations of Knowledge Management, successfully consolidating multiple support centers, and successfully developing support center people, processes and technology to drive performance to the next level.