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Kara BeremanProduct Support Sr. ManagerThe Home Depot

Kara Bereman has been a leader with The Home Depot Technology Support Center for 13 years. She is also the VP of Training and Development for the Austin HDI Chapter and has nearly 20 years experience in IT Support & Leadership. She carries an ITIL and HDI Support Center Director certification with significant experience in KCS as well. Over the last 10 years she has trained and spoken as a practitioner to other companies and local or internal groups on topics including: KCS, Career Development, Problem Management, Change Management, and Swarming.