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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Kara Bereman, Product Support Sr. Manager, The Home Depot
Kara Bereman has been a leader with The Home Depot Technology Support Center for 13 years. She is also the VP of Training and Development for the Austin HDI Chapter and has nearly 20 years experience in IT Support & Leadership. She carries an ITIL and HDI Support Center Director certification with significant experience in KCS as well. Over the last 10 years she has trained and spoken as a practitioner to other companies and local or internal groups on topics including: KCS, Career Development, Problem Management, Change Management, and Swarming.
