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The Employee Service Algorithm: Driving a Better Experience With AI and Automations

Matt Cox (Director, Technical Services and Strategy, Samanage)

Date: Thursday, April 11

Time: 2:20pm - 2:40pm

Pass Type: Conference and Expo Package, Executive Connections, Expo Only Pass - Get your pass now!

Track: Solution Spotlight Sessions

Vault Recording: TBD

Artificial intelligence is all around you. It’s in your navigation and ride sharing apps suggesting destinations or ETAs. It’s in your streaming devices suggesting playlists or shows. You may not always notice it’s there, but you should notice a better experience. As AI trickles into the service desk, it’s important to keep that same goal in mind: provide value to the employee through a better experience. Join Matt Cox, Director of Technical Services and Strategy at Samanage for a look at the tangible value of AI in the service desk, including:
• How to meet employees where they work
• How to connect them with self-service options
• How to create a single platform for service with smart technology