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Top Tips for Measuring Success Using reporting, analytics, and benchmarking

Matthew Meghory (Director of Sales North America, SysAid)

Doron Youngerwood (Director of Product Marketing, SysAid)

Date: Thursday, April 11

Time: 1:20pm - 1:40pm

Pass Type: Conference and Expo Package, Executive Connections, Expo Only Pass - Get your pass now!

Track: Solution Spotlight Sessions

Vault Recording: TBD

In this session, you’ll learn how to use reporting, BI analytics, and benchmarking to drive improvement, identify root causes of issues, and compare your performance against other companies around the world.

We’ll present the top tips to measuring success, ensuring you can easily communicate the value of your service desk back to your CIO, as well as the rest of your organization. Session will cover:
● The best way to present the figures
● How to analyze and visualize your data
● Benchmarking your performance against others to get the big picture
● Alerting teams, when needed, using the reporting data
● Setting goals to help you beat the industry average for these ratios