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Session 803: Digital Wizards, Walk-Up Services, Chat Support: Transforming Customer Success!

Jill Weber (Service Desk Specialist, Northwestern Mutual)

Marlin Hill (Service Desk Specialist, Northwestern Mutual)

Date: Friday, April 24

Time: 10:15am - 11:15am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Revolutionizing the Customer Experience

Vault Recording: TBD

Audience Level: All

Northwestern Mutual’s Technology Service Center (TSC), building on the transformative success of earlier support and service initiatives, is currently focusing on face-to-face, embedded Digital Wizards, and chat support services. To measure customer success, they’ve also developed a customer experience program, designed internally to make sure our internal partners and customers are successful by using all support resources available to them. Learn how Northwestern Mutual is continuously developing and transforming their support activities and resources to build a better relationship with internal customers and business partners.