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Session 706: How AI Improved Employee Satisfaction for Two Global Brands

Dan Turchin (Co-founder and Chief Product Officer, Astound)

Date: Friday, April 24

Time: 9:00am - 10:00am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Talking Technology

Vault Recording: TBD

Audience Level: All

experiences with help desk requests typically have lower satisfaction and engagement levels. The future of work is better service experiences, faster answers, and ultimately, more engaged and empowered employees. When AI-driven automation is successfully implemented, enterprise companies can reduce IT costs, improve operational efficiencies and improve customer satisfaction. Attend this session to learn how AI-driven automation is transforming the employee experience at McDonald's and adidas.

This session will cover:
• How AI and ML are transforming the service and employee experience
• Why Service Managers are using AI to accelerate digital transformation
• What to know before getting started and five actionable tips to guarantee your first AI project is successful