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Session 705: The Duality of Strategic Sourcing

Dan Wilson (Senior Director, End User Computing, Hertz Corporation)

Jeff Ruffini (COO, BlueRock Technologies)

Location: Panzacola F3/4

Date: Friday, April 12

Time: 9:00am - 10:00am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Excellence

Format: Case Study

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

What really goes on behind the scenes of a strategic sourcing agreement? What are some of the loopholes, strategies, and tactics involved in these agreements? When the seas get rough, what can be done to right the ship? The duality of strategic sourcing is real, and the more you know about each side of the relationship, the better prepared you will be to manage the solution. In this session, attendees will take a deep dive into the design, negotiation, delivery, and management of outsourced services. Walk away with:

  • An understanding of the critical success factors in a productive customer/partner relationship
  • Guidance on ways to avoid sabotaging the strategy and souring the relationship
  • Templates to help you kick-start your journey