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Session 702: CXEQ: The Superpower All Service and Support Pros Need

Glynis Devine (Customer Experience and Core Motive Expert, Glynis E. Devine)

Location: Panzacola H3/4

Date: Friday, April 12

Time: 9:00am - 10:00am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Customer Experience, People, Culture, and Performance

Format: Session

Vault Recording: TBD

Audience Level: All

Imagine if you could figure out why people do what they do. In the service and support industry, that superpower could help you save time and energy finding the right solution for those you serve while engaging them quickly and easily to use it - fast! Wouldn't that take half the stress out of your day? Knowing why people do what they do can:

  • Improve your communication and collaboration
  • Reduce your level of conflict
  • Reduce your level of stress
  • Lead to positive change
  • Increase your team's level of engagement
  • Shift mindsets

Core Motive is the study of why people do what they do, and it's a key factor in improving emotional intelligence (EQ). Your Core Motive is as intrinsic as the color of your eyes. And you can learn your Core Motive – and others' – easily. Customer Experience Emotional Intelligence (CXEQ) is the superpower you can't afford to live without!

Presentation File